NATX is devoted to achieve complete customer satisfaction with regards to all our products available in the website as well as customer service points. Should you choose to return the product purchased from our website, we will refund the price of your purchase once we receive the product. We only accept the return of those products that are in its original unused condition with tags and invoice intact, otherwise refund may not be possible. The refund will be processed and credited to the original credit or debit card used to purchase the item within 15 working days.
NATX understands that sometimes we order a product and then realize later we no longer need it. As long as the product has not left our warehouse, you can cancel it. Cancellation of the order can be done by contacting our customer service over phone from Monday to Friday (9:30A.M- 5:30 P.M).
We are committed to provide you with the finest online shopping experience. Our delivery policy aims to deliver the products promptly in perfect condition. All the products purchased on our website are delivered to your home at additional nominal shipping cost. We also allow you to keep track of your orders. The estimated time of delivery, which is the standard shipping time, is provided while you checkout your shopping cart. The time taken for delivery varies according to the destination, which is anywhere between 7-10 working days. However, the delivery time may vary depending upon a number of unexpected factors that include weather and transit delays. We partner with reliable courier service to deliver your products in perfect condition. For any information regarding your purchase while the product is in transit, you can contact our customer service over phone or via e-mail.
To personalize your shopping experience with NATX, you are required to create a user account. The customers are expected to provide accurate and relevant information at all times in their account. They are solely responsible for maintaining the confidentiality of all the activities that occur in the account. If the information provided by the customers at any point is confirmed to be false, inaccurate or incomplete, the company has the rights to terminate the registration as well deny access to our website without any warning whatsoever. In the event of non-delivery of the order because of incorrect information like wrong name or address provided by you, any extra cost incurred by the company for re-delivery of the products will be claimed from you.
NATX bags are covered by limited consumer warranty. Our warranty applies when the product is used for intended purposes under normal conditions. However, the warranty does not cover damage occurred due to improper handling, care, misuse or accidental damage of the NATX product. The natural wearing and tearing of the material like fabric abrasion, zipper damages beyond warranty are not covered. Additionally, we are not liable for any incidental or consequential loss of personal property. NATX has rights to repair or reject any product after thorough evaluation. Further, if the item is deemed to be irreparable, we may replace a bag of equal or lower cost at our own discretion. The replacement of the bag must be claimed within a period of 30 days. In the event of failure to select a replacement, NATX claims no more liability. If the customer does not wish to replace the bag, the product will be returned back in the same condition.